Back Brae Lodge, Tobermory

Terms And Conditions Of Stay

SUBMISSION OF YOUR INITIAL PAYMENT INDICATES THAT YOU HAVE READ AND AGREED TO THESE TERMS.

The Accommodation: Back Brae Lodge, Back Brae, Tobermory, Isle Of Mull, Argyll, Scotland PA75 6NU.

The Owner: Kenny Fraser, 1 Wester Greengates, FORTROSE, Highland IV10 8RX.

You: as referred to in these terms, 'You' refers to the person making the initial arrangements to book the Accommodation, or the person assigned as being responsible afterwards, with notice to the Owner.

Holiday Lets: these are defined as short-term lets extending to not more than 31 days, to the same person or persons, in any single year.

STANDARDS

The Owner pledges to:
• Describe accurately the services provided, on the Back Brae Lodge website and via email.
• Ensure high standards of guest care and cleanliness are maintained at all times.
• Deal promptly and courteously with all enquiries, requests, complaints and other feedback.
• Provide proper insurance cover, and comply with all relevant legislation and regulations.

The Owner will make every effort to ensure that you have an enjoyable and problem-free holiday. In the event that you are dissatisfied with the accommodation in any way, you should register this immediately with the Owner, before you have vacated the Accommodation if at all possible. The Owner will always take into account any feedback given regarding the Accommodation, for your benefit and for future guests. If you remain dissatisfied in any way, the Owner will endeavour to investigate any issue and offer a part-refund if considered appropriate.

OCCUPANCY

The maximum number of overnight guests allowable in the Accommodation at any one time is four adults or two adults with children. The maximum number of beds available is three (one kingsize bed and two double sofabeds). Extra guests sleeping on floors are not permitted.

The Owner reserves the right to take any appropriate action if guests are found to be in breach of these rules, including but not restricted to immediate termination of the booking and cancellation of any remaining booked nights, with an 80% cancellation charge depending on the number of nights cancelled (pro-rata).

You are solely responsible for Your whole residential party. The Accommodation may not be sub-let by You, nor can You transfer possession of the property during the rental period. The Owner reserves the right to refuse entry to the Accommodation at any time, to any person considered (by the Owner or his agents) unsuitable to reside or take charge, and to terminate the stay if considered necessary.

You must allow the Owner or his agents entry to the Accommodation at any reasonable time, for any necessary purpose.

BOOKING

The minimum booking period is three nights. Bookings by those under 21 years of age will not be accepted.

To secure a booking You must submit either a deposit or full payment, providing all contact details as requested. Until this initial payment is received, the period will remain bookable by other parties, unless otherwise advised by the Owner.

Once Your initial payment has been received, You will receive a confirmation email containing the details of Your booking. You should check that these details are correct, confirm the dates required, and the total number of guests and beds required. Special needs or requests should be communicated well in advance, and the Owner will respond with details of any appropriate extra charge, if any.

PAYMENT

For bookings made more than two calendar months in advance, You are required to pay a minimum £50 deposit. For bookings made less than two calendar months in advance, full payment is required.

If you have paid a deposit, Your balance payment for the stay must be received no later than two calendar months before the date of commencement. You will be sent a reminder at this time by email, if the balance payment has not been received. The Owner reserves the right to treat the booking as cancelled after two calendar months before the date of commencement of the stay, if no balance payment has been received after this reminder.

Receipt of all payments will be confirmed via email, or by telephone on request, with details on how to access the house on arrival.

CANCELLATION & INSURANCE

If you wish to cancel your booking, You should use the contact details shown on this website (www.mull.co) to send a cancellation message, and you will receive confirmation. You must cancel before the commencement of Your stay.

You have the right to fully cancel your booking at no charge, within seven days of your initial payment. In this case, all payments You have made will be returned in full. After seven days of your initial payment, £50 of Your payment is non-refundable. Any balance payment made, over £50, will always be returned in the case of Your cancellation. If you prefer, You can transfer your booking to any other available stay of at least equal length.

If Your booking period should become unavailable due to circumstances beyond the Owner's control (for example fire or weather), Your entire payments will be returned in full and, according to your preference, either the Owner will make every effort to find a suitable alternative property, or the Owner may offer You an alternative week at a discounted rate as compensation - You will have no further claim against the Owner in either case.

You are recommended to take out holiday insurance, in case of cancellation. If the reason for cancellation falls within the terms of Your insurance policy, any costs incurred will normally be refunded by Your insurance company on receipt of a valid claim, subject to their conditions.

ARRIVAL & DEPARTURE

Unless otherwise arranged with the Owner, weekly holiday stays normally commence at 3.00pm on Friday or Monday, subject to unavoidable housekeeping delays, and end at 11.00am on the following Friday or Monday. Full arrangements should be made to depart the premises by the arranged time. You should ensure that the Accommodation is left in a reasonably clean and tidy condition. You will be liable for any costs incurred as a result of an unauthorised extension of your stay.

SMOKING & PETS

Smoking is not allowable within the Accommodation under any circumstances. There is a decked patio area just outside the upper entrance where guests can smoke.

Dogs must be restricted from the entire lower bedroom and upper sofabeds, as well as from all other soft furnishings, as they are likely to leave smells, or hairs which can cause allergy problems for other guests. There is a large lobby and drying room downstairs which can accommodate dogs comfortably - please bring bedding for them. You must bring suitable bedding for them, and they should not be left unattended in the Accommodation. The Owner reserves the right to charge a £40 fee for extra cleaning of the Accommodation if these requests are not adhered to. You must confirm with the Owner regarding other pets.

TELEPHONE & INTERNET

There is a limit on Internet data downloading of 2.5Gb per week. If you are unsure of whether you will be within this limit, ask the Owner at any point during your stay. All outgoing UK landline calls (including 0800, 0845, 0870) of up to one hour are free of charge from the landline telephone supplied, however if other significant chargeable calls (eg to mobile phones or international) are made, these will be billed to you after your stay.

BREAKAGES, LOSS & DAMAGE

You bind and oblige yourself to pay the Owner in respect of significant breakage, loss or damage to any item in the house, beyond fair wear and tear. You must reimburse the Owner using one of the standard payment methods after your stay has ended, at the cost determined by the Owner. Significant loss or damage requiring immediate repair or replacement, and affecting guests in the following booking period, will be pursued by legal means if no adequate reimbursement is received.

You are responsible for keeping the Accommodation fully secure with all doors locked and windows closed, when it is vacant during your booking period, unless otherwise arranged with the Owner. No items, fixtures or fittings should be removed from the Accommodation, left outside unattended or in wet weather.

Due to the proximity of steep rocks, walls and steps, as well as low-level computer and TV equipment, the Accommodation is not recommended for toddlers aged one to four years. If you do have children of this (or indeed any) age, you are expected to take full responsibility for them.

OWNER'S LIABILITY

In so far as may be permitted by law, during Your stay at the Accommodation no responsibility will be accepted by the Owner or his agents for any injury, accident, damage, loss or theft regarding You or other persons, or property, other than in the case of the fault or negligence of either the Owner or his agents. The Owner will not be held responsible for any temporary or unexpected condition of the rented premises or its services (water, electricity) as a result of extreme weather conditions or other factors outwith his control.

OTHER LEGALITIES

The use of the Accommodation by You is according to the terms of Section 12(2) and Schedule 4, Section 8 of the Housing (Scotland) Act 1988, and any subsequent amendment. This means that the Accommodation is to be used for holiday lets only and may not be sub-let. Save as otherwise provided herein, these terms shall be governed by and construed in accordance with Scots law and the parties hereby prorogate the non-exclusive jurisdiction of the Scottish courts.

PRIVACY STATEMENT

Information requested by the Owner during the booking process will only be used for the purpose of providing You with the holiday, updating private records, or contacting You by email once every two months for feedback and promotional purposes. If You do not wish to receive this availability email message, you may use the Unsubscribe link in the email received, or contact the Owner directly at any time. The Owner is entitled to pass any information to third parties where required to do so by law.

THANK YOU FOR YOUR UNDERSTANDING AND CO-OPERATION.